Refund policy
Customer satisfaction is important to us. Since we deal with food and dairy products, returns are handled with special care to ensure food safety and hygiene.
1. Eligible Returns
Returns or replacements are accepted only if:
- Wrong product delivered
- Product damaged during transit
- Manufacturing defect
- Product expired at the time of delivery
Customers must notify us within 24 hours of delivery.
2. Non-Returnable Products
For hygiene and food safety reasons, we cannot accept returns for:
- Opened products
- Used products
- Products consumed partially
- Products damaged after delivery
- Change of mind
- Taste preferences
3. Replacement Process
To request a replacement:
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Contact customer support within 24 hours.
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Share:
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Order Number
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Product photographs
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Parcel photographs
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Brief description of the issue
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Our team will verify the claim.
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If approved, a replacement or refund will be processed.
4. Refund Policy
Approved refunds are processed to the original payment method.
Estimated refund timeline:
- UPI: 2–5 Business Days
- Credit/Debit Cards: 5–7 Business Days
- Net Banking: 5–7 Business Days
5. Exchange Policy
Exchanges are available only for:
- Damaged products
- Incorrect items delivered
Exchanges are subject to stock availability.
6. Cancellation Policy
Orders may be cancelled before dispatch.
Once dispatched, orders cannot be cancelled due to the perishable nature of dairy products.
7. Contact for Returns & Support
Kanak Dairy Farm
40 Sahabhanj, Gonda – 271002
Uttar Pradesh, India
Phone: +91 73076 34602
Email: kanakdairy1800@gmail.com
Customer Support Hours:
Monday to Saturday
9:00 AM – 6:00 PM (IST)