Shipping policy

Kanak Dairy Farm is committed to delivering fresh and authentic products safely and on time.

1. Order Processing

  • Orders are generally processed within 1–2 business days.
  • Orders placed on Sundays or public holidays may be processed on the next working day.
  • During festive seasons or promotional sales, processing time may be slightly longer.

2. Delivery Timeline

Estimated delivery times:

  • Uttar Pradesh: 2–4 Business Days
  • North India: 3–6 Business Days
  • Rest of India: 4–8 Business Days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, or unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Weight of products
  • Promotional offers
  • Subscription plans (if applicable)

Free shipping may be offered during promotional campaigns.

4. Delivery Partners

We work with trusted courier and logistics partners to ensure timely delivery.

5. Order Tracking

Once your order is dispatched, tracking details will be shared via SMS, email, or WhatsApp (where available).

6. Delivery Attempts

If delivery cannot be completed due to incorrect address, unavailable recipient, or repeated failed attempts, the shipment may be returned.

Additional shipping charges may apply for re-dispatch.

7. Damaged Package

If your package appears damaged:

  • Do not accept the parcel if severely damaged.
  • Take photographs immediately.
  • Contact us within 24 hours of delivery.

8. Delivery Delays

Kanak Dairy Farm is not liable for delays caused by:

  • Natural disasters
  • Government restrictions
  • Courier disruptions
  • Strikes
  • Weather conditions
  • Force majeure events